About Us
Welcome to our Company and to LPG
Flogas developed as a national supplier of Liquefied Petroleum Gas (LPG) through a series of acquisitions starting with the purchase of Portagas in 1984, followed by Alta Gas in 2001 and British Gas LPG in 2002.
Flogas is owned by DCC, the Euro 6.7bn support services group listed on both the Dublin and London Stock Exchanges. DCC operates across five divisions - DCC Sercom (IT and entertainment products), DCC Healthcare, DCC Food and Beverage, DCC Environmental, and DCC Energy. See DCC's web site for more information.
DCC Energy includes Flogas Britain and our sister company Flogas Ireland. DCC also own a number of other energy companies such as the nationwide oil distributor GB Oils. To find out more about GB Oils please contact them on 01925 858500 or info@gb-oils.co.uk
Flogas and LPG
Flogas supplies LPG to a wide range of customers across Britain. This ranges from private house-holders, pubs and hotels, to industrial and distribution businesses, caravan parks, poultry and arable farmers and petrol stations.
Customers use LPG for heating and cooking, industrial processes, and even as a fuel for cars, lorries and fork lift trucks. Supply comes from either bulk tanks installed on customer premises, or from a range of gas cylinders.
LPG is sourced from all the major UK oil refineries and delivered to bulk customers by our fleet of 90 tankers based at Flogas' network of 21 terminals across Britain. Gas cylinders are filled at each terminal and delivered by truck to our customers, or via one of our 22 cylinder depots.
Flogas for the Future
Our future depends entirely on our ability to serve our customers. Service is at the heart of our strategy:
Customer Service
We have a dedicated team of advisers that can be reached again by calling 0800 574 574 and choosing option 1 for cylinder enquiries and option 2 for bulk tank supply. You can now also manage your account on-line - checking statements, re-ordering gas, and even setting up electronic billing.
Reliability
Security of energy supply is critical to our customers, and we pride ourselves in providing an excellent delivery service in all weather conditions through our fleet of over 250 vehicles.
We take this further by providing customers with a Top Up service whereby we estimate gas usage and fill your tanks without a need for placing orders. This reduces the risk of gas running out - critical for many homes and businesses.
Safety is an essential part of this. We operate a rigorous Safety policy and conduct regular technical inspections of customer facilities following industry standards as specified by UKLPG - the LPG trade association. This is supported by our 24 hour Emergency Team who can reach any customer in the UK in short order.
Protecting our Environment
As an energy company, Flogas' care for the environment is a key responsibility and one which we take very seriously. In recognition, we have been awarded the Carbon Trust Standard. Not only does this recognise our progress to date, but commits us to an agreed programme of further carbon reductions.
As a supplier of energy, we also have a responsibility to our customers. Recent studies have shown that LPG has lower carbon emissions than all other fossil fuels available off the mains gas grid, and is cleaner burning with very low soot and sulphur emissions. It can also act as an effective standby for renewable energy systems such as solar and wind.
As customers consider their energy choices, Flogas will increasingly provide advice on the merits of LPG compared to other fuels, and work actively with boiler manufacturers and installers to facilitate your move to LPG. Please contact us for more information.
Lastly, any feedback on Flogas as an existing or potential customer is always welcome, and will help us improve our service. Please see our contact us page for my e-mail address
Lee Gannon
Managing Director