As the nights are getting darker and the days more cold, you're likely to be switching on your heating for longer. We're busy getting ready to ensure all our customers have a warm winter, and on this page we have a few tips to help you stay prepared and keep your home cosy all winter long...
We advise our manual ordering (or On Call) customers to check their tank levels and place fuel orders early, most especially in the run up to Christmas. Whilst we will be making deliveries throughout the festive period, it is an exceptionally busy time of year and can be made worse by impassable roads due to snow and ice, so it pays to plan ahead. For full peace of mind you should place your order when your tank level reaches 40% and if you don’t know how to read your tank gauge, watch the video below to see how...
Order your gas now at My Account - your online account service or give us a call on 0800 574 574.
Keep heat in and cold air out this winter with quick and easy ways, like dressing your doors with draught excluders and lined curtains. For a longer term investment, it could be worth considering new double glazed windows with heat reflective glass and it may sound obvious, but draw your curtains as soon as it gets dark - it makes a big difference, making your home extra cosy and warm.
Regularly bleeding radiators to remove trapped air can significantly improve how efficiently your heating system runs, more importantly just how quickly it will heat up your home.
Our fantastic, hassle-free and free of charge Top Up service offers our customers the peace-of-mind of not having to check your tank and place your own orders. Instead, we monitor your tank levels and our system places your orders to ensure your tank in topped up before you run out. To register- or even if you just what to check you're signed up - just complete our easy Top Up form here or give us a call on 0800 574 574.
With the cold season fast approaching, you're likely to require more frequent gas deliveries. It's essential that we can get to your tank and deliver to you quickly and safely.
Please make sure that your driveways and paths are cut back to allow our tankers and drivers to get through easily.
It's especially important that there is no vegetation or flammable materials around your tank. Our drivers will always visually check the health of your tank too - but any concerns report this straightaway.
We want to keep you up-to-date all year round, so please make sure we have current phone numbers and email address. Just log-on to My Account and make sure our contact details for you are up to date. If you have gate access codes that we need to be aware of, make sure we have these on your account too.
Our Fixed Direct Debit is the best way to pay - spread your gas payments over 12 months, so you don't get big bills over winter. Sign up today on My Account
Boilers work particularly hard during the winter months so show yours some TLC...getting it serviced along with any other gas appliances in your home prior to the winter months will make sure it is running as efficiently as possible.
It will also give you a chance to get anything repaired that might fail just when you don’t want it to! You should ensure that your appliances are checked by a gas safe registered engineer; to find one local to you visit www.gassaferegister.co.uk and book your service now.