Flogas Britain Ltd.

Q: Why is 20mm Butane being phased out?

Cylinders Why are the 20mm cylinders being phased out? 20mm Butane cylinders represent a small, declining portion of our overall Butane volume. To rationalise Flogas’s cylinder range and improve availability of key products, we are conducting a phased withdrawal of all 20mm butane products. Can I still order 20mm cylinders? Yes, 20mm Butane cylinders are still available at some depots, however the cylinder population is shrinking as these cylinders come out of test and require maintenance work. We are no longer reconditioning / recertifying 20mm Butane cylinders, any that require work are being converted to 21mm Butane cylinders. To this end they are still available from some sites. If 20mm butane cylinders are not available at the point of order, we are not able to advise when they will become available again. Which cylinders does this affect? 13kg, 7kg and 4.5kg Butane cylinders with a 20mm valve. How long will it take to phase out 20mm cylinders? It’s difficult to say, Flogas has many, many cylinders in circulation with the population being built up over a number of years. Each cylinder has a different date for testing, and it’s not known whether cylinders currently in customers possession that will be exchanged will require a test. Why can’t I find 20mm cylinders on the website? Flogas is moving away from 20mm Butane cylinders and customers are advised to instead order a 21mm Butane cylinder.

Q: Can I get a discount on my energy bills?

Warm Home Discount Scheme You might be able to get £150 off your electricity bill or £150 added to your prepayment meter. You don’t need to apply. If you’re eligible for the scheme, the Department for Work and Pensions (DWP) will send you a letter later this year. We’ll update our advice when the government announce more information about the scheme. If you’re on a low income and struggling with living costs, there are also other things you can do. Check if you can increase your income. Check if you can get a fuel voucher You might be able to get a voucher to help pay for your energy. You might be able to get a voucher to help pay for your energy if either you use a prepayment meter or you don’t use gas or electricity for your heating. Get more information.

Question 1

Can I set up a Direct Debit online?

Accepted Answer

To set up a direct debit for your account, you will need to contact us for a budget account facility. This only takes a few minutes to do over the phone, and you can reach us on 0800 574 574.

Please advise the customer service advisor of the date in the month which best suits your financial circumstances.

Question 2

What delivery service do you offer?

Accepted Answer

LPG is versatile and can be stored and transported safely. We offer delivery to properties in 3 main ways:

Gas bottles - ranging from 3kg to 47kg to cover many uses, from leisure to industry to heating homes where a larger tank cannot be sited;
Bulk tanks - these can be installed in a single tank installation, or a larger tank array to service to service anything from the smallest home, to large country estates, and large industrial processing
Metered estates - a metered estate is a group of homes with a central bulk tank installation that serves each property through meters - much like mains gas meters.

With more employed tanker drivers and significant investments in the LPG supply chain, Flogas offers unrivalled delivery to all customers in Great Britain. Our gas bottle delivery service covers the majority of Britain with the largest network of Flogas owned depots and third-party stockist of any LPG supplier. You can order online or by calling our customer service team. For our bulk LPG delivery service, custoomers can choose the relaxation of Auto-ordering, where our systems calculate your usage and plan orders for you, or Manual ordering, where customers monitor thier own tanks and pace orders on demand. Metered estates customers can relax, knowing that their central storage tanks are being supplied by Auto-ordering and they will only be charged for the gas they use through their own meters.

Question 3

What is the difference between on grid and off-grid energy?

Accepted Answer

There is a common misconception that off-grid domestic properties and commercial premises are situated only in the extreme fringes of the UK, but this is not the case. There are off-grid homes and businesses where the grid does not reach all across the UK, even throughout ‘suburban’ England, Wales and Scotland. An estimated 15% of domestic properties in Great Britain are not connected to the mains gas grid, which is around 4.3 million domestic properties. These properties therefore rely on electricity (whwre available) or transportable fuels, such as heating oil, solid fuels or LPG. Many homes still prefer the reliablity and versatility of heating and cooking with gas - which is where LPG comes in.

Question 4

Is LPG right for me?

Accepted Answer

LPG is an incredibly versatile fuel with thousands of uses and it can be used practically anywhere.

It’s used across a vast array of commercial industries:

Caravan parks
Hospitality
Agriculture
Industrial heating
Manufacturing processes, (including steam generation)
Forklift trucks
Fleet vehicles

You can find an exhaustive list on the UKLPG website LPG could also help reduce your carbon footprint from other fuels as it has the lowest carbon footprint of all off-grid fossil fuels, and emits fewer pollutants. LPG helps businesses meet emission reduction targets set out in the Clean Growth Strategy and Medium Combustion Plant Directive.

Question 5

What is LPG?

Accepted Answer

LPG (Liquefied Petroleum Gas) refers to two types of natural gas - Propane and Butane. These are natural by-products of gas and oil extraction (66%) and oil refining (34%).

It’s an exceptional and efficient source of energy – that would otherwise go to waste if not captured – and has become a vital part of the UK’s off-grid energy mix. LPG is used as fuel for vehicles, heating appliances, and cooking equipment.

Question 6

Why is 20mm Butane being phased out?

Accepted Answer

Cylinders Why are the 20mm cylinders being phased out? 20mm Butane cylinders represent a small, declining portion of our overall Butane volume. To rationalise Flogas’s cylinder range and improve availability of key products, we are conducting a phased withdrawal of all 20mm butane products. Can I still order 20mm cylinders? Yes, 20mm Butane cylinders are still available at some depots, however the cylinder population is shrinking as these cylinders come out of test and require maintenance work. We are no longer reconditioning / recertifying 20mm Butane cylinders, any that require work are being converted to 21mm Butane cylinders. To this end they are still available from some sites. If 20mm butane cylinders are not available at the point of order, we are not able to advise when they will become available again. Which cylinders does this affect? 13kg, 7kg and 4.5kg Butane cylinders with a 20mm valve. How long will it take to phase out 20mm cylinders? It’s difficult to say, Flogas has many, many cylinders in circulation with the population being built up over a number of years. Each cylinder has a different date for testing, and it’s not known whether cylinders currently in customers possession that will be exchanged will require a test. Why can’t I find 20mm cylinders on the website? Flogas is moving away from 20mm Butane cylinders and customers are advised to instead order a 21mm Butane cylinder.

Question 7

How can I be more fuel efficient?

Accepted Answer

The average UK home spends almost £1,254 a year on energy bills, Ofgem stats reveal. As a result of this, improving energy efficiency in our homes has never been more important. As the world becomes increasingly conscious about the environment, now is the perfect time to learn more about how reducing our energy efficiency can help limit the amount of CO2 emissions we emit. By following a few easy pieces of advice, you can save a significant amount on your bills, especially in the winter. Read more on our full article A Guide to a More Energy Efficient Winter

Question 8

Can I get a discount on my energy bills?

Accepted Answer

Warm Home Discount Scheme You might be able to get £150 off your electricity bill or £150 added to your prepayment meter. You don’t need to apply. If you’re eligible for the scheme, the Department for Work and Pensions (DWP) will send you a letter later this year. We’ll update our advice when the government announce more information about the scheme. If you’re on a low income and struggling with living costs, there are also other things you can do. Check if you can increase your income. Check if you can get a fuel voucher You might be able to get a voucher to help pay for your energy. You might be able to get a voucher to help pay for your energy if either you use a prepayment meter or you don’t use gas or electricity for your heating. Get more information.

Question 9

Can I swap my bottle for another one?

Accepted Answer

You can swap your gas cylinder for any cylinder within the same category. If you're not sure which category your cylinder is in, they are outlined below. To swap a cylinder, you can place an order on the website shop or your account. Simply choose the bottle you wish to order and when prompted, select yes where it says 'Do you have a cylinder to return'. You can also check previous orders in your account if you're unsure which cylinder you have. The driver will deliver your new cylinder and take the old one away to be refilled. There is no charge when swapping a cylinder within the same category. Small cylinder category Propane: 11kg, 6kg, 4.7kg, 3,9kg Small cylinder category Butane: 13kg, 7kg, 4.5kg Leisure Gas category (green bottles): 11kg and 6kg Gaslight category: 10kg and 5kg Large cylinder category: 47kg, 19kg, 18kg FLT, 11kg FLT Large cylinders are like for like only. Cylinder charges: If you do not already have a cylinder, you will be asked to pay a cylinder charge which will vary based on the size and type of cylinder you need. [embed]https://www.youtube.com/watch?v=sizC1fgLCuU[/embed]

Question 10

Can I Switch LPG Supplier to Flogas?

Accepted Answer

Whether you are a homeowner or a business owner looking to switch to Flogas, as long as you are out of contract or coming to the end of your contract with your current supplier we can get you signed up. To switch your home energy to Flogas, give us a call on 0800 023 23 32 or go to www.flogas.co.uk/home/quote. Alternatively, if you're interested in switching your business energy, call today on 0808 2534 012 or www.flogas.co.uk/business/enquiry.

Question 11

Can you convert oil heating to gas?

Accepted Answer

As both oil and gas are classed as a ‘wet system’, LPG can easily replace oil in most cases. If you’re looking to convert oil heating to gas, we can help you with an oil to gas conversion. We could take care of the entire installation process, including a new boiler* and LPG tank. Plus, we could remove your oil boiler* and take away your old oil tank*. You can then benefit from a clean, reliable supply of LPG whenever you need it. _{*currently available in NR and IP postal regions only}

Question 12

Do I have to have overground tanks with bulk supply?

Accepted Answer

No. We can install discreet, underground tanks designed to blend in with your premises’ surroundings.

Frequently Asked Questions

Refine results

Frequently Asked Questions

Refine results

This site uses cookies to give you the best online experience

Manage Individual Cookie Preferences