Our Customer Experience & Sales Departments
Customer Experience & Sales
Doing energy right by our customers
Powered by understanding
Our sales and customer experience teams are a driving force, helping Flogas do energy right by hundreds of thousands of homes and businesses across the UK. They get to know each customer’s energy needs inside out and provide them with the perfect solution every time.
We’re a business that’s growing – with a market share that’s increased from 10% to 30% over our 40-year history, through both organic growth and acquisitions. We’re diversifying, too, to provide a range of new energy solutions to our off-grid customers, from renewable gases and biofuels, to heat pumps and solar panels. All of which means it’s an exciting time to join us.
Watch our video of Kirsty Andrews, Customer Experience Team Manager, talking about how Flogas makes her feel that she matters.
Customer Experience Centre
In our thriving Customer Experience Centre in Leicester, you’ll help do energy right by all our customers, whether you’re helping set up a new account in double quick time for a mother with a newborn, delivering innovative energy solutions for a national chain of retail stores, or managing a busy team. There’s plenty of room for your career to grow, with roles from advisors to managers, complaints handlers to trainers.
New Energies
The New Energies team collaborates with Flogas group companies and the broader DCC Plc Energy Division to explore and deliver on opportunities in new and renewable energies within the Commercial and Consumer markets. Our focus is on developing customer-centric solutions that align with their decarbonisation goals while ensuring ongoing energy supply. Our commitment to customers is encapsulated in our promise: ‘We Do Energy, Right By You.
Field Sales
Our vibrant regional and national field sales force spend most of their time talking to customers and prospective customers around the country about their energy needs and potential solutions. You’ll look after their own portfolio of customers, so every business you work with has the same consistent, expert point of contact always.
Marketing
We do energy right by you. That’s our brand promise – and it means we put the customer at the core of everything we do. Our marketing team develops the insights that power our growth. They allow us to understand exactly what our customers want now and predict their needs for the future, so we can exceed their expectations. Each customer’s need is different – from a homeowner living off grid to a high-energy use business that requires blended solutions. By understanding those needs, we’re able to personalise their experience and deliver marketing-led leads that support sales generation and growth.
A new business win – Powered by Paul
“The can-do attitude and quick decision making at Flogas is very empowering. It helps keep us continue to build positive momentum – such as when we won, set up and delivered a new account for a retail group with 300 stores across the UK”
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Contact us
For more information please call us on 0330 311 2705
or email us at [email protected]