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Existing Flogas customers

Handy info for Flogas customers

Keep up to date with the Family of Flo. You can access additional support and avice about your account, contract and LPG supply here.

Discover the Flogas My Account online portal

As a Flogas customer, you will be automatically given access to the My Account online portal.
There are many benefits to using My Account, some of which you can explore below…

View usage data

It’s now easier than ever to view your usage and see how many days of gas you have remaining.

Place orders*

If you’re responsible for ordering your gas, you can place orders at the touch of a button at a time that suits you.

*Some features are available based on account type. 

Make payments

Make secure card payments, and use any account credit against outstanding transactions.

View invoices & statements

You can now view and download invoices and statements, as well as view your transaction history.

Manage your account details

You can now manage your account details and preferences online – whether you have one account, or manage multiple accounts.

Get help and support

You get easy access to FAQs, support articles, live chat** and can send secure online message to our Customer Experience team.

Refer a friend

Share £50 with someone when you refer a friend to join the family of Flo!

Renew my contract

If you’re coming towards the end of your two-year agreement, find out how you can stay with the family of Flo.

Auto Ordering

No need to monitor your tanks or remember to place orders – we’ll do it all for you and completely free of charge.

Sign up to eBilling

Say goodbye to filing away those old fashioned paper statements, we’ll simply email you when your bill is ready to view.

Offset your carbon emissions

By offsetting your gas carbon emissions, you can make a positive impact on our planet.

Moving out?

If you’re moving out of your Flogas home, just fill in the simple ‘Moving home’ form to let us know and we’ll get in touch.

Notify us of a death

We know this might be a difficult time for you and we’re here to help in any way we can. Complete our online form and we’ll take care of the rest.

Advice and insights

Caring for your tank

Ensuring that your bulk LPG tank installation stays safe from any risk of ignition, impact or obstruction is paramount for all customers and makes sure that we can help delivering to you safely.

Read more

Support for your energy bills

We understand that our customers, along with many other people across the country, will be experiencing concerns due to the ongoing ‘Cost of Living crisis’.

Read more

Making your home more energy efficient

As the world becomes increasingly concious about the environment, now is the perfect time to learn about how to increase our energy efficiency.

Read more

Get in touch

For more information please call us free on
0800 574 574

or get in touch with one of our experts online