I can’t log on to my online account?
First time registration
So we can keep your account secure, we need to take a number of information points to verify before you can access your online account.
- You must give us your account number,
- We then suggest that you then also use your postcode as the second field of information.
- The third field of information can be either your phone number or email address – but please note these must be exactly as we have on your account. If you’ve not given us your phone number or email address we won’t be able to verify it! If you have a couple of different options – e.g. landline or mobile numbers – perhaps try these.
If you’ve forgotten your password to your online account, don’t worry! Just click the forgotten password link and enter your email address to be sent a link to re-confirm a password and then you’ll be able to log back in.
If the email address you entered has not been registered or you have recently changed it, or are still having trouble logging in, then please contact us so that we can fix this for you.
Was this answer helpful?
Thank you for letting us know
258 people also found this answer helpful
We're sorry to hear that
Your response has been recorded. If you would like to get in touch, please visit contact us