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Frequently asked questions

My account is in credit how do I get the money back?

The easiest way to request and arrange a refund is to call our credit control department on 0845 050 0056.

In most cases, a refund back your original payment method is preferred (for card payments and direct debit) or a refund is sent out by cheque.

All customer accounts are reviewed every 12 months as standard. We will contact you to let you know if your account is in credit.

You can choose a refund or leave the balance on your account for future use.

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