Skip to content

Question

My account is in credit how do I get the money back?

The easiest way to request and arrange a refund is to call our credit control department on 0845 050 0056.

In most cases, a refund back to your original payment method is preferred (for card payments and direct debit) or a refund is sent out by cheque.

All customer accounts are reviewed every 12 months as standard. We will contact you to let you know if your account is in credit.

You can choose a refund or leave the balance on your account for future use.

Providing any outstanding queries on your account are resolved, you should expect your refund to be received within 14 days from the initial request.

Was this answer helpful?

Thank you for letting us know

1 person also found this answer helpful

We're sorry to hear that

Your response has been record. If you would like to get in touch, please visit contact us