Frequently asked questions

My account is in credit how do I get the money back?

The easiest way to request and arrange a refund is to give our credit control department a call on 0845 050 0056 . In most cases a refund is sent out by cheque within the week. All accounts are reviewed every 12 month period as standard at which time you will be notified of either a return of credit or you can of course leave it on your account for future use.

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