Our Values and Commitments

Our Values and Commitments

Our Values

Openness
We will be great listeners and flexible enough to do what’s necessary to make our customers happy.

Honesty
We will admit it when we’ve got it wrong and show customers a willing to make things right.

Accountability
We will personally take responsibility for any issues that are communicated by the customer and ensure they are addressed.

Respect
We will always be aware of how much our customers mean to the business and treat them as such.

Trust
The trust of our customers is vital, so we’ll ensure we act in such a way as to engender that trust.

Our Commitments

Reliability
We ensure our customers receive the LPG they need via our wide delivery network. And if you go down the renewable energy route, we’ll make sure you get a great, reliable system that requires minimal maintenance. What’s more, our customer support staff are here for you every step of the way.

Innovation
We like to stay ahead of the game when it comes to alternative energy solutions. We’re always on the lookout for new technologies that could benefit our customers and we work with some of the most cutting-edge manufacturers in the renewable energy industry. And when it comes to switching customers from oil to LPG – we offer innovative designs and bespoke solutions which switch them over seamlessly.

Environmental awareness
We take our green credentials very seriously and continuously work towards reducing our impact on the environment. We’ve been awarded the Carbon Trust Standard, which recognises our commitment to the planet. And we’re very proud to be able to provide green energy solutions to our customers.

Safety

Safety is an essential part of our work. Which is why we have a rigorous safety policy and conduct regular inspections of our customers’ LPG installations. We adhere to strict industry standards as specified by the UKLPG – the UK’s LPG trade association, and work in line with COMAH (Control of Major Accidents Hazards). And our 24-hour Emergency Team is on standby to assist around the clock.