- When do you carry out maintenance?Our drivers visually inspect the tank whilst they are carrying out a delivery to you and report back to our tank maintenance team, if there are any required maintenance issues.
This could also be in relation to reporting other hazards, for example overgrown vegetation or hedges near to the tank we will notify you of and which need your attention.
Additionally, our engineers perform a statutory inspection of the tank every 10 years. A tank has a service life of up to 30 years, before it must be replaced for you. In the unlikely event that a tank does not meet our detailed periodic safety inspection criteria, we may need to exchange it for you sooner.
Should you notice anything wrong with your tank or if any part of the tank has been damaged, please call our 24-hour emergency team for advice on 03457 200 100
- I think my cylinder is leaking, what do I do?Isolate the cylinder supply and contact our 24-hour emergency team on 03457 200 100.
- I can smell gas, what do I do?Isolate the supply and call our 24-hour emergency team on 03457 200 100
- My gas isn't coming through, whats wrong?Please call our emergency team on 03457 200 100.
- Where should I store my cylinders?Always store and use gas cylinders in a well-ventilated place in an upright position, ensuring that they are stored away from sources of heat and ignition. Never use or store LPG cylinders in a basement or cellar.
Propane cylinders must always be stored outside.
At home, Butane cylinders may be used indoors, e.g. for use in portable gas room heaters and you can store 2 cylinders indoors (1 in use and a spare)
For more information click here.
- How do I connect a gas cylinder?A regulator is always needed for your gas supply. Please check that you have the correct type and size for your gas cylinder.
Check that the hoses are in good condition and that they are marked as suitable for use with LPG and that they are less than 5 years old (every hose is date stamped with the production date, so you know how old the hose is.) While an older hose may look good on the outside, internally it may be starting to deteriorate.
Don’t forget when checking and changing your LPG hoses this includes the pigtails connected to the cylinders, as well as any other hoses that may be connected to your appliances.