Will I be charged for the cylinder?
When you buy gas from us in a cylinder, you’ll be asked to pay a ‘cylinder charge’ for each cylinder. This is because it will remain our property and it is being provided to you only for the purposes of using the gas supplied. When the cylinder is empty, you can simply exchange it for a pre-filled cylinder or return the empty cylinder to us. There is no charge when swapping a cylinder within the same category.
You can swap your gas cylinder for any cylinder within the same category. If you’re not sure which category your cylinder is in, they are outlined below.
To swap a cylinder, you can place an order on the website shop or your account. Simply choose the bottle you wish to order and when prompted, select yes where it says ‘Do you have a cylinder to return’. You can also check previous orders in your account if you’re unsure which cylinder you have.
The driver will deliver your new cylinder and take the old one away to be refilled.
You can return your gas cylinder for any cylinder within the same category:
Small cylinder category Propane:
11kg, 6kg, 4.7kg, 3,9kg
Small cylinder category Butane:
13kg, 7kg, 4.5kg
Leisure Gas category:
11kg and 6kg
10kg and 5kg
Large cylinder category:
47kg, 19kg, 18kg FLT, 11kg FLT
Large cylinders are like for like only.
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