Frequently Asked Questions
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General
I want to query my invoice, how can I do this?
My business is currently using oil – can I swap?
Propane vs Butane – what’s the difference?
The account holder has passed away, what do I need to do?
Why do I pay a Standing Charge?
What is my account balance?
What is the calorific value for LPG?
What part of the equipment is my responsibility?
What’s my account number?
When will I receive my requested/agreed refund?
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