Flogas Britain Ltd.

Q: How do I pay my bill?

Making payments is easy! Here are your best options Why not sign up to Direct Debit? You can opt to pay monthly for the gas you've used (domestic bulk and metered customers only) or you can pay your full bill after it's been delivered. You can opt in online now . Alternatively, you can pay online on your online account at my.flogas.co.uk (watch our video below that shows you how) You could pay via bank transfer/faster payment use sort code 56-00-36, Account Number 16356241, Account name "Flogas Britain Ltd" and add your ‘Flogas’ customer account number as payment reference. You can also call 0345 050 0056 to make a payment over the phone using our new automated payment service If you wish to, you can send a cheque made payable to Flogas Britain Ltd to Flogas Britain Ltd, Rayns Way, Watermead Business Park, Syston, Leicester LE7 1PF and write your name, address, and ‘Flogas’ customer account number on the reverse. [embed]https://www.youtube.com/watch?v=84c9xhNrmTs[/embed]

Q: I can't log on to my online account?

First time registration So we can keep your account secure, we need to take a number of information points to verify before you can access your online account. You must give us your account number, We then suggest that you then also use your postcode as the second field of information. The third field of information can be either your phone number or email address - but please note these must be exactly as we have on your account. If you've not given us your phone number or email address we won't be able to verify it! If you have a couple of different options - e.g. landline or mobile numbers - perhaps try these. Forgotten passwords If you've forgotten your password to your online account, don't worry! Just click the forgotten password link and enter your email address to be sent a link to re-confirm a password and then you'll be able to log back in. If the email address you entered has not been registered or you have recently changed it, or are still having trouble logging in, then please contact us so that we can fix this for you.

Question 1

How can I order my LPG?

Accepted Answer

If you're a bullk LPG customer, we advise that you opt into our Auto ordering service, so that you never have to worry about placing your own orders - instead our systems analyise your usage and we schedule your deliveries for you. Opt into Auto Ordering here. If you do wish to place your own orders, we advise you do this when your tank is at 40% to allow us time to process and plan your delivery. You can order online on My Account, any time of day. On the other hand, gas cylinders are perfect for smaller properties or those with lower energy requirements. They are delivered in cylinders of different sizes and can be easily replaced as needed. This option offers the flexibility to order only what you need, when you need it. If you've never ordered gas bottles before, you can do this on our online shop, or returning customers can order on My Account. https://www.youtube.com/watch?v=Dcl0Ki0ecrQ https://www.youtube.com/watch?v=sizC1fgLCuU

Question 2

How do I pay my bill?

Accepted Answer

Making payments is easy! Here are your best options

Why not sign up to Direct Debit? You can opt to pay monthly for the gas you've used (domestic bulk and metered customers only) or you can pay your full bill after it's been delivered. You can opt in online now.
Alternatively, you can pay online on your online account at my.flogas.co.uk (watch our video below that shows you how)
You could pay via bank transfer/faster payment
- use sort code 56-00-36,
- Account Number 16356241,
- Account name "Flogas Britain Ltd"
- and add your ‘Flogas’ customer account number as payment reference.
You can also call 0345 050 0056 to make a payment over the phone using our new automated payment service
If you wish to, you can send a cheque made payable to Flogas Britain Ltd to Flogas Britain Ltd, Rayns Way, Watermead Business Park, Syston, Leicester LE7 1PF and write your name, address, and ‘Flogas’ customer account number on the reverse.

[embed]https://www.youtube.com/watch?v=84c9xhNrmTs[/embed]

Question 3

How do I sign up to e-billing?

Accepted Answer

Sign up to eBilling and save those piles of paperwork cluttering up your desk! Signing up is easy - just login to My Account and navigate to your 'Account details' section to opt in. If you can't see this, you may already be opted in, but please call us on 0800 574 574 if you have any questions. Watch below for how to register your account online and update your Account details https://www.youtube.com/watch?v=vGGmVXzx8WY https://www.youtube.com/watch?v=5_QGI1laCkk

Question 4

I can't log on to my online account?

Accepted Answer

First time registration So we can keep your account secure, we need to take a number of information points to verify before you can access your online account.

You must give us your account number,
We then suggest that you then also use your postcode as the second field of information.
The third field of information can be either your phone number or email address - but please note these must be exactly as we have on your account. If you've not given us your phone number or email address we won't be able to verify it! If you have a couple of different options - e.g. landline or mobile numbers - perhaps try these.

Forgotten passwords If you've forgotten your password to your online account, don't worry! Just click the forgotten password link and enter your email address to be sent a link to re-confirm a password and then you'll be able to log back in. If the email address you entered has not been registered or you have recently changed it, or are still having trouble logging in, then please contact us so that we can fix this for you.

Question 5

I was told I would receive a delivery but its not turned up?

Accepted Answer

We're sorry that we've not delivered when we said we would. This could be due to issues out of our control, for example a tanker breaking down or us being unable to access your premises. Our scheduling team will be in the process now of getting your delivery on to the next available lorry. You only need to call us if you're a bulk customer and you're below 5% remaining in your tank, or if you're a gas bottle customer due to run out. Otherwise, we'll be in touch as soon as we're able to redeliver. Please ensure that you have notified us of any specific gate entry codes so that we can make the delivery. We may not need to deliver to you yet based on the reading you have provided and your usage history, so we will deliver at the most efficient time to ensure we keep your tank topped up. You can request emails or SMS messages to confirm delivery dates and notifications by getting in touch online on My Account. Watch how to activate your account online https://www.youtube.com/watch?v=vGGmVXzx8WY

Question 6

My account is in credit how do I get the money back?

Accepted Answer

If your account is in credit, it's often a great idea to keep it that way so that, when you come to use more gas you can use that credit before needing to pay for it. If you're on Direct Debit and you believe that your credit has built up due to payments being to high, get in touch via My Account with us and our Credit Control team can review this. If you do decide to request a refund, just get in touch with us online and we can process this. Please note:

You can choose a refund or leave the balance on your account for future use.
All customer accounts are reviewed every 12 months as standard. We will contact you to let you know if your account is in credit.
In most cases, a refund back to your original payment method is preferred (for card payments and direct debit) or a refund is sent out by cheque.
Providing any outstanding queries on your account are resolved, you should expect your refund to be received within 14 days from the initial request.

Watch how to activate your account online https://www.youtube.com/watch?v=vGGmVXzx8WY

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