Skip to content

Question

How do you calculate the monthly budget where no delivery history exists?

If you have recently moved into a property, we have no delivery history to determine a monthly budget.

For new customers monthly instalments are started based on the size of your tank. For example, a tank size of 1410litres we start Direct Debits at £130, larger or smaller tanks are adjusted as necessary. Please speak to one of our team for more information if needed.

We will review your payments periodically, don’t forget you can keep an eye on your balance online. If you are concerned about the balance on your account please contact one of our agents, they will be happy to review your account for you and if needed discuss the best actions to take.

The first instalment is payable immediately followed by 11 monthly payments by direct debit.

If you have consumption history from another supplier we can use your last years gas usage to work out your monthly payments.

To discuss Direct debit amounts call 0345 050 0056.

We will always notify you of any change in the amount due at least 14 days in advance and quarterly statements will be issued.

Where a credit balance accrues in your favour and the amount exceeds one monthly instalment it will be refunded in full on the anniversary date and a revised monthly payment calculated and advised.

Where monthly payments are insufficient to meet your consumption we will notify you of the calculated amount required and increase your direct debit payments. You may of course make a lump sum payment at any time and discuss your direct debit amount with us.

Was this answer helpful?

Thank you for letting us know

26 people also found this answer helpful

We're sorry to hear that

Your response has been recorded. If you would like to get in touch, please visit contact us