Flogas Britain Ltd.

Q: How do I disconnect a leisure green propane cylinder?

Disconnection procedure is as for Flogas butane cylinders . Note: If the regulator your appliance is different from the one described above, please contact us . Alternatively, email applianceenquiries@flogas.co.uk .

Question 1

How do I sign up to e-billing?

Accepted Answer

You can request to sign up to e-billing via your online account or call our Customer Experience Centre for free on 0800 574 574.

A valid email address will be required and a check will be made to validate it with you.

Question 2

I have a gas regulator I want to use on my barbecue (or other appliance). Can I do this?

Accepted Answer

We would need to identify the specification of the regulator in order to advise on its suitability for the purpose intended. Please contact us and we will be able to help or email applianceenquiries@flogas.co.uk.

Question 3

How do I connect my propane cylinder?

Accepted Answer

These cylinders are supplied in standard red or in green leisure gas cylinders.

Standard Red:

A variety of pressure regulators or hose assemblies can be connected to the cylinder valve, but the regulator connection is the same - UK POL 5/8” LH male. First, ensure the POL thread is clean and undamaged and then offer up to the cylinder valve.

The connection is left hand to tighten, right hand to disconnect. Care should be taken to select the correct direction! A spanner will be required to ensure gas soundness is achieved by the final firm ‘nip’ to tighten onto the valve thread. It is advisable to perform a leak test with a simple soap solution. If bubbles form around the valve, consider tightening the nut further but not with excessive force.

If bubbles continue to form, it would be advisable to replace the regulator as permanent damage will have been caused to the POL. Once the regulator has been connected the cylinder valve can be turned on.

Green Leisure:

The connection or disconnection of the regulator for this cylinder is the same as for butane cylinders. The only difference is the cylinder valve size which in this instance is 27mm. Proceed as instructed for butane cylinder connection or disconnection

Question 4

How do I connect a leisure green cylinder?

Accepted Answer

Green leisure cylinders have a 27mm valve, so they need to be fitted with the correct clip-on regulator. You can double check the size of the regulator by looking on the inside of the regulator.

Make sure the switch on the regulator is in the off position. Turn clockwise into the 3 o’clock position.

Remove the protective cap from the gas cylinder

Place the regulator onto the valve and press down firmly until you hear a metallic click signifying the collar has locked onto the valve.

To start using your cylinder, turn the regulator anti-clockwise so it’s in the 12 o’clock position. The gas is now on.

When you’ve finished, turn the switch on the regulator clockwise to the 3 o’clock position.

If you need to change your empty gas bottle, turn off the regulator and push in the button on the regulator to easily lift it off the bottle. It is now safe to replace your gas bottle.

For more information watch our video here.

Question 5

How do I know when to place my next order for my gas appliance?

Accepted Answer

Any gas appliance will have a power rating (in BTUs or KWs) stated on its data badge. This shows how many grams (or kilograms) of gas per hour is used. So it will be possible to calculate approximately how long an cylinder will last on a particular appliance, depending on the heat setting is selected.

A typical cabinet heater for example will take approximately 118 hours to consume 13kgs of gas if operated continuously on its lowest setting.

Depending on the appliance there are also a number of ways to detect when gas is getting low in the cylinder as follows:
For high heat output appliances (like industrial forced air heaters) the normal operation and efficiency of the appliance will begin to diminish and the burner sound drop. A band of frosting or heavy condensation may also appear on the cylinder(s)

For butane appliances (like a infrared cabinet heater) the flame intensity will drop on the ceramic plaques and the pilot burner flame will begin to ‘lift’, indicating a weak air gas mixture, and become noisy in operation.

If you are a regular gas cylinder user then a pattern of usage would be a guide for when a replacement is due, e.g. a cycle of a cylinder every 3 or 4 weeks.

Question 6

How do I know what size regulator I need for my appliance?

Accepted Answer

Most appliances will have a regulator fitted during production and therefore the need to select the correct regulator will be unnecessary. However, where an appliance has, for some reason no regulator fitted, care and caution is required to replace the original with the correct substitute.

Please note that it may be extremely dangerous to operate an appliance on the wrong regulator. A low pressure appliance for example fitted with a high pressure regulator could have serious consequences, either risk of fire and or injury. An appliance which should be operated with a high pressure regulator but has been fitted with low pressure control will not burn efficiently and will produce the results of incomplete combustion - carbon monoxide - hence a serious health and safety hazard.

It is therefore important to inspect the data badge which should be present on all gas appliances in order to determine the correct pressure required for the appliance and its power rating in BTUs or kWs. Once this has been established we will be in a position to advise what regulator is appropriate and safe to use. Please contact us or email applianceenquiries@flogas.co.uk.

Question 7

How do I disconnect a butane cylinder?

Accepted Answer

Turn the control lever from the vertical (on position) to the horizontal (off position). With hand over the regulator, place thumb against central spindle/shaft of control lever and press firmly towards the body of the regulator. This will release the locking collar from the cylinder valve and regulator should spring away. The cylinder can then be removed for the replacement cylinder to be positioned.

Question 8

How do I disconnect a standard red propane cylinder?

Accepted Answer

Ensure the cylinder valve is closed. A spanner is required to unscrew and disconnect the regulator. Position the spanner over the brass hexagon nut and then turn clockwise/right hand to loosen and remove the regulator.

Question 9

How do I disconnect a leisure green propane cylinder?

Accepted Answer

Disconnection procedure is as for Flogas butane cylinders.

Note: If the regulator your appliance is different from the one described above, please contact us. Alternatively, email applianceenquiries@flogas.co.uk.

Question 10

I no longer need my gas bottles, how do I dispose of it/them?

Accepted Answer

Use our cylinder return form to request a collection and we will arrange for our local depot to collect your cylinder(s) for you.

Alternatively, you can check with your local civic amenity site as these often will take your cylinders. These will periodically be collected by our vehicles and returned into our inspection, re-testing and refurbishment facility to extend its use in circulation.

Click here to check the list of cylinder brands we currently accept.

Question 11

I have two cylinders and want to upgrade to four, what do I need?

Accepted Answer

An upgrade kit is required which consists of 2 tee pieces, 2x35 inch hoses and 2x20mm nuts which connect on to the thread on the addition 2 cylinders. This can be purchased from our online shop.

Question 12

Where can I purchase cylinders from?

Accepted Answer

You can order online through our online shop or simply call our free phone number 0800 574 574. Our agents will take and place your order which will then be delivered within 5 working days (often earlier) by your local Flogas cylinder depot. You can also set up an online account by registering through our My Account portal where you will also be able to make a payment to your account and view previous orders.

Alternativley you can use our stockist finder to locate a stockist close to you and you can collect the same day.

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