Flogas Britain Ltd.

Q: How environmentally friendly is LPG?

Cleaner, greener LPG has the lowest CO 2 emissions of any off grid conventional fossil fuel. We offer additional sustainable solutions such as carbon offsetting and BioLNG to continue to help our customers meet their sustainability needs.

Question 1

How do I read my meter?

Accepted Answer

Each property on a metered estate is fitted with an individual meter that measures that property’s usage. Meters are usually located on an external property wall and will be hidden by a meter box as illustrated below. DCH how to read a meter 1

There are two types of meter commonly used. The only difference between the two meters is the unit the gas used is recorded in. It will not have an impact on the amount of gas used, nor the price charged. Please make sure you are familiar with which meter type you have: When submitting your meter readings, please only provide us with the numbers in the black boxes - we don't need the numbers in red. DCH how to read a meter 2

Once you have your reading, submit this online - we recommend doing so monthly, so you're only ever paying for the gas you use. https://www.youtube.com/watch?v=vGGmVXzx8WY

Question 2

How do I renew my metered estates contract with you?

Accepted Answer

If you are on a metered estate that is supplied by Flogas and your contract is coming to an end, you can renew this with us by giving us a call on 0800 023 23 32 or book an appointment at www.flogas.co.uk/home/renew.

Question 3

How do I sign up to e-billing?

Accepted Answer

Sign up to eBilling and save those piles of paperwork cluttering up your desk! Signing up is easy - just login to My Account and navigate to your 'Account details' section to opt in. If you can't see this, you may already be opted in, but please call us on 0800 574 574 if you have any questions. Watch below for how to register your account online and update your Account details https://www.youtube.com/watch?v=vGGmVXzx8WY https://www.youtube.com/watch?v=5_QGI1laCkk

Question 4

How do I switch to Flogas LPG?

Accepted Answer

Whether you are a home owner or a business looking to change your LPG supplier, our hassle-free switching service and will manage the entire process for you. Homeowners just need to call us on 0800 023 23 32 or go to www.flogas.co.uk/home/quote and one of our team will talk you through the process. We'll get in touch with your existing supplier on your behalf and before you know it we will be welcoming you to the Flogas family. Business owners, give us a call on 0808 2534 012 or go to www.flogas.co.uk/business/enquiry and we'll discuss your options.

Question 5

How do you calculate the monthly budget where no delivery history exists?

Accepted Answer

If you have recently moved into a property, we have no delivery history to determine a monthly budget. For new customers monthly instalments are started based on the size of your tank. For example, a tank size of 1410litres we start Direct Debits at £130, larger or smaller tanks are adjusted as necessary. Please speak to one of our team for more information if needed. We will review your payments periodically, don’t forget you can keep an eye on your balance online. If you are concerned about the balance on your account please contact one of our agents, they will be happy to review your account for you and if needed discuss the best actions to take. The first instalment is payable immediately followed by 11 monthly payments by direct debit. If you have consumption history from another supplier we can use your last years gas usage to work out your monthly payments. To discuss Direct debit amounts call 0345 050 0056. We will always notify you of any change in the amount due at least 14 days in advance and quarterly statements will be issued. Where a credit balance accrues in your favour and the amount exceeds one monthly instalment it will be refunded in full on the anniversary date and a revised monthly payment calculated and advised. Where monthly payments are insufficient to meet your consumption we will notify you of the calculated amount required and increase your direct debit payments. You may of course make a lump sum payment at any time and discuss your direct debit amount with us.

Question 6

How does carbon offsetting work?

Accepted Answer

Carbon offsetting helps to counteract your greenhouse gas emissions by supporting projects that provide sustainable development in communities around the world. The projects give an equivalent reduction of emissions, either reducing or absorbing carbon dioxide. For more information about how carbon offsetting works for businesses, click here. To find out how carbon offsetting works for homeowners, click here.

Question 7

How environmentally friendly is LPG?

Accepted Answer

Cleaner, greener LPG has the lowest CO₂ emissions of any off grid conventional fossil fuel. We offer additional sustainable solutions such as carbon offsetting and BioLNG to continue to help our customers meet their sustainability needs.

Question 8

How long do heating oil tanks last?

Accepted Answer

The average lifespan of a fuel oil tank is around 10 to 15 years, depending on how well the tank is maintained. Security is also important as heating oil can be vulnerable to theft as a precious fuel source. A bulk LPG tank has a service life of 30 years before it needs to be replaced. From a safety point of view, LPG is almost impossible to steal from a bulk tank and can be stored in an above ground or underground tank. If you use Flogas to heat your off-grid home, one of our engineers will perform a statutory inspection of your bulk LPG tank every 10 years. If you’re thinking of switching from heating oil, we can help with an oil to gas conversion. Contact us today for more information on how to join the family of Flo.

Question 9

How many litres does my gas bottle hold?

Accepted Answer

This varies depending on size of gas bottle. If you have a propane cylinder (47kg / 19kg / 18kg / 11kg / 6kg) multiply the size of the cylinder by 1.96

e.g. 47kg cylinder = 47 x 1.96 = 92.12 litres

If you are using a butane cylinder (13kg / 7kg / 4.5kg) multiply the cylinder size by 1.724

e.g. 13kg cylinder = 13 x 1.724 = 22.412 litres

If you would like to order a gas bottle, you can do this by visiting our website shop or through your account. [embed]https://www.youtube.com/watch?v=sizC1fgLCuU[/embed]

Question 10

How much downtime will there be during the switchover?

Accepted Answer

Keeping your home or business running like clockwork is our priority. If you switch to Flogas LPG, we’ll keep disruption to an absolute minimum. In fact, homeowners don't even need to change the tank - so you won't even notice the switchover, apart from in the savings made! Compare your LPG price today

Question 11

How Much VAT Should I be Paying on my Gas Bills?

Accepted Answer

For information regarding VAT and your gas bill, please visit: https://www.gov.uk/guidance/vat-on-fuel-and-power-notice-70119

Question 12

How much will it cost to replace my oil boiler?

Accepted Answer

The cost for a new boiler will vary, but if your existing oil boiler is over 10 years old, it could be approaching its ‘end of life’. As a result, repairs could be more severe and breakdowns more frequent. With us, you could choose to spread your payments over 12 months, interest free, or you may even qualify for a government grant towards the full or partial cost of replacing your oil boiler, through the ECO Scheme. Contact us today to find out about towards a new heating system or click here to read more about the ECO Scheme.

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